A number of C-stores with fuel service have noted an alarming increase in run-offs and drive-offs.
Most drive-offs are people who either don’t have the money to pay for fuel, or who steal for thrills. Gas thefts usually occur when the fueling area and/or the inside store are busier than usual.
Every week? Every month? Every 60 days? Quarterly? Inventory audit frequencies jump back and forth a lot these days – usually as ongoing experiments in expense control. Some c-stores are even trying to find out if using computer-modeled formulas can predict which stores will experience higher shrink, and thus need more frequent audits.
Quantum Services Inc. Vice President Bill Sjoblom said hiring others to do what they do best makes sense, especially when his business acts as the outside expert for others.
“We ask companies to outsource to us,” he said. If you do that, “you ought to be doing it yourself.”
Quantum is a Columbus-based company founded in 1971 that performs inventory services for convenience stores, eliminating the stores’ need to have their own staff handle the chore.
Internal audit departments, by their very nature and by the dynamics of most C-store organizations, frequently struggle to find the right balance. With the hassles of juggling staff and allocating resource support, it is a huge challenge to maintain a first class internal audit program.