Technology has evolved in leaps and bounds in the 30 years since Double Quick first opened its doors. Unfortunately, their previous auditing service didn’t evolve along with it. As of early 2013 they were still doing manual counts with handwritten reports. There was no integration with the price book. It was difficult to compare results from audit to audit. And there were considerable swings from one category to the next. As a result there was no real confidence in the accuracy of the numbers. As if that weren’t enough, the auditing service counted in the middle of the night, resulting in undue pressure on store and area managers. Things had to change.
With a two–person internal audit staff assigned to handle the audit process at 51 stores doing a combined $48 million in annual merchandise sales, High’s had a problem. Audits weren’t getting done frequently enough, the focus was more on “truing up” the inventory more than on managing it, and, because the counts were always suspect, no one took ownership of the results. There was no reliable way to manage shrink—or inventory.
Several years ago, staffing challenges, outdated equipment and a desire to move from retail to item level audits led the Wesco team to consider moving from an internal audit team to an external one. The feeling was that by outsourcing, they could save money and get the expertise they needed to make the forthcoming transition to item level audits easier.
The Sheetz / Quantum relationship began more than 20 years ago. Sheetz’ incredible growth made managing an internal audit staff and getting them to store locations difficult. In addition, they felt Quantum was better equipped to handle the transition to scan audits. For Sheetz, it was a new way of doing business and has evolved into a trusted partnership that produced significant cost savings and improved operations. Find out why Sheetz looks forward to continued success working with Quantum.
“Quantum has been great about pointing out areas where we can tighten up, and things to watch out for,” Wayne Unks, CoGo Controller, observes. “It really gives us a chance to share in the information that Quantum collects via the thousands of c-store audits it conducts every month throughout the country. For example, Quantum recommended that we implement a different procedure for processing invoices. We followed their recommendation, and the change resulted in major savings in our finance department. This recommendation just came as a part of the way they do business with us.”