C-Store Success: The Power of Employee Engagement

C-Store Success: The Power of Employee Engagement

C-Store Success: The Power of Employee Engagement

Google the words “employee engagement” and you get 25,700,000 results.  It’s clear this is a hot topic right now, and employers are looking for ways to understand and improve their engagement levels. Why? Strong employee engagement leads to several outcomes–that are good for both employees and customers. However, Gallup reports show that a staggering 70% of U.S. workers are not engaged at work.[1]

What is Employee Engagement?

Employee engagement is the emotional commitment employees have to the organization and its goals. In other words, it means that employees care about more than a paycheck or promotions.  Engaged employees are inspired by their work, love what they are doing, and are committed to success.

Why Engagement Matters

Employee engagement has a significant impact on business performance. In fact, just a five percent increase in employee retention can generate anywhere between 25 to 85 percent increase in your company’s profitability.[2]  According to a Gallup, high employee engagement is critical to a company’s performance and impacts nine key performance outcomes as follows:[3]


  • 37% lower absenteeism
  • 25% lower turnover (in high-turnover organizations)
  • 65% lower turnover (in low-turnover organizations)
  • 28% less shrinkage
  • 48% fewer safety incidents
  • 41% fewer patient safety incidents
  • 41% fewer quality incidents (defects)
  • 10% higher customer metrics
  • 21% higher productivity
  • 22% higher profitability

Engaging C-Store Employees
The Coca-Cola Retailing Research Council and the NACS Council teamed up for a new study on the power of employee engagement in convenience retail. According to NACS, the study results published in a three-part guide called, Power Up Your People–designed to give c-store leaders an inside look at successful programs, research-based evidence, and opportunities for improvement.[4]


  1. 1. “A series of six videos from convenience retailers who took part in the NACS Leadership Challenge. They discuss how employee engagement grew their business, providing real tips by retailers, for retailers. Watch the first video here. A new one will be posted every Monday through early April.
  2. 2. A narrated PowerPoint by Dr. Blake Frank, a management professor at the University of Dallas, about the power of employee engagement. This will be available in April.
  3. 3. A full quantitative study that speaks to the importance of employee engagement while providing insights retailers can use in their own stores. The quantitative study will be released in June.”


Find an Engaged Partner

Quantum Services understands how important employee engagement is.  Each year at least 5% of our revenue is directed at training and developing the highest skilled workforce in the industry. We pay significantly higher than others in the industry. We offer benefits.  And we make sure that our employees get the recognition they deserve for a job well done. In short, we do everything we can to attract the best, hire the best and keep the best.

After all, auditing is a people business. If you don’t have the right people to execute audits, the best systems and technology in the world doesn’t mean much. Contact us today to see if a partnership is right for you!

[1] http://www.gallup.com/services/178514/state-american-workplace.aspx

[2] http://www.bhengagement.com/23-employee-motivation-statistics-to-silence-naysayers/

[3] http://www.gallup.com/businessjournal/166667/five-ways-improve-employee-engagement.aspx

[4] http://www.nacsonline.com/Media/Daily/Pages/ND0301161.aspx#.VtcBc_krJhE

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